{"id":30204,"date":"2022-11-04T21:16:07","date_gmt":"2022-11-04T21:16:07","guid":{"rendered":"https:\/\/crocoblock.com\/knowledge-base\/articles\/asking-for-refund\/"},"modified":"2023-04-13T17:02:45","modified_gmt":"2023-04-13T17:02:45","slug":"asking-for-refund","status":"publish","type":"article","link":"https:\/\/crocoblock.com\/knowledge-base\/articles\/asking-for-refund\/","title":{"rendered":"Asking for Refund"},"content":{"rendered":"\n<div class=\"wp-block-group is-layout-constrained wp-block-group-is-layout-constrained\"><div class=\"wp-block-group__inner-container\">\n<p>Crocoblock pays a lot of attention to the satisfaction of clients. If the products do not meet the expectations or any other reason for not staying a Crocoblock customer, you can ask for a refund according to the <a href=\"https:\/\/crocoblock.com\/terms\/\" target=\"_blank\" rel=\"noreferrer noopener\">Terms of Use<\/a>.<\/p>\n<\/div><\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"refund-terms-and-conditions\">Refund Terms and Conditions<\/h2>\n\n\n\n<div class=\"wp-block-group is-layout-constrained wp-block-group-is-layout-constrained\"><div class=\"wp-block-group__inner-container\">\n<p>Crocoblock proposes a 30-day money-back guarantee. Therefore you can ask for the refund within 30 days from your purchase date for any subscription. Besides, you can ask for the refund in the case of auto-renewal within 30 days from the auto-renewal date.&nbsp;<\/p>\n\n\n\n<p>Refunds <strong>do not<\/strong> cover:&nbsp;<\/p>\n\n\n\n<ul>\n<li>your bank fees;<\/li>\n\n\n\n<li>exchange rates difference;<\/li>\n\n\n\n<li>tax fees.<\/li>\n<\/ul>\n\n\n\n<p>Read more about what refunds cover from the <a href=\"http:\/\/crocoblock.com\/faq\/#refund-cancellation\" target=\"_blank\" rel=\"noreferrer noopener\">FAQ<\/a> page.<\/p>\n\n\n\n<p>Keep in mind that you can ask for the refund of a <strong>custom purchase<\/strong> as a whole but not for part of the purchase. For example, if you have bought two plugins as the same custom purchase, you would not get the refund for one of them.<\/p>\n\n\n\n<p>You can send a refund request from your<strong> Personal Account<\/strong> or contact the <a href=\"https:\/\/crocoblock.com\/help-center\/\" target=\"_blank\" rel=\"noreferrer noopener\">support team<\/a> (chat or ticket). After the refund request, you will receive a letter informing you a refund has been made. Usually, &nbsp;it takes 1-2 business days to get the money back, but it depends on your bank. Otherwise, contact support.<\/p>\n<\/div><\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"how-to-ask-for-refund\">How to Ask for Refund?<\/h2>\n\n\n\n<div class=\"wp-block-group is-layout-constrained wp-block-group-is-layout-constrained\"><div class=\"wp-block-group__inner-container\">\n<p>Log in to your <strong>Personal Account<\/strong>, and scroll down the <strong>Purchase Details<\/strong> block by clicking the<strong> \u201cView details\u201d<\/strong> link.<\/p>\n\n\n\n<img decoding=\"async\" src=\"https:\/\/crocoblock.com\/knowledge-base\/wp-content\/uploads\/2022\/11\/view-details-link-window.png\" alt=\"view details link window>\n\n\n\n<p>Press the \u201c<strong>Refund Request<\/strong>\u201d button, and afterward, you will be redirected to the ticket system. Here create a ticket with a request for the refund. Then the support team proposes to the client to help with the refund.<\/p>\n\n\n\n<img decoding=\"async\" src=\"https:\/\/crocoblock.com\/knowledge-base\/wp-content\/uploads\/2022\/11\/refund-request-button.png\" alt=\"refund request button\">\n\n\n<div class=\"note-banner d-flex border-bold border-jetthemecore rounded overflow-hidden p-20\"><div class=\"mr-12\"><svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M9 21C9 21.5 9.4 22 10 22H14C14.6 22 15 21.5 15 21V20H9V21ZM12 2C8.1 2 5 5.1 5 9C5 11.4 6.2 13.5 8 14.7V17C8 17.5 8.4 18 9 18H15C15.6 18 16 17.5 16 17V14.7C17.8 13.4 19 11.3 19 9C19 5.1 15.9 2 12 2Z\" fill=\"#F2D23C\"\/><\/svg><\/div><div class=\"d-flex flex-column\"><div class=\"text-900 mb-12\">Things to know<\/div><p class=\"m-0\">the refund option is available only 30 days after the date of purchase. During those 30 days in the membership settings section, there will be the <strong> \u201cRefund Request\u201d <\/strong> button. <\/p><\/div><\/div>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Crocoblock pays a lot of attention to the satisfaction of clients. If the products do not meet the expectations or any other reason for not staying a Crocoblock customer, you can ask for a refund according to the Terms of Use. Refund Terms and Conditions Crocoblock proposes a 30-day money-back guarantee. Therefore you can ask [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"template":"","format":"standard","builder-category":[],"article-category":[508],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Asking for a Refund according to the Terms of Use - Help Center<\/title>\n<meta name=\"description\" content=\"Learn how to ask for a refund if our products do not meet your expectations. 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