{"id":1509,"date":"2022-02-03T15:38:58","date_gmt":"2022-02-03T15:38:58","guid":{"rendered":"https:\/\/crocoblock.com\/knowledge-base\/?post_type=article&p=1509"},"modified":"2024-09-02T10:12:38","modified_gmt":"2024-09-02T10:12:38","slug":"cannot-update-crocoblock-plugins-license-error","status":"publish","type":"troubleshooting","link":"https:\/\/crocoblock.com\/knowledge-base\/troubleshooting\/cannot-update-crocoblock-plugins-license-error\/","title":{"rendered":"Error PCLZIP_ERR_BAD_FORMAT Cannot Update Plugins"},"content":{"rendered":"\n

This error usually looks the following way. <\/p>\n\n\n\n

\"crocoblock<\/a><\/div>\n\n\n\n

Try to use such methods to resolve the issue. If the first one doesn\u2019t help, proceed further through the tutorial.<\/p>\n\n\n\n

Deactivate Your License and Then Activate It Again<\/strong><\/h2>\n\n\n\n
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Follow the WordPress Dashboard > Crocoblock > License<\/em><\/strong> path and click on the \u201cDeactivate License<\/strong>\u201d button.<\/p>\n\n\n\n

\"deactivating<\/a><\/div>\n\n\n\n

Then press the \u201c+ Add New License\u201d <\/strong>button.<\/p>\n\n\n\n

\"adding<\/a><\/div>\n\n\n\n

In the new JetPlugins License Activation <\/strong>window, enter the license key and push the \u201cActivate License\u201d <\/strong>button.<\/p>\n\n\n\n

\"new<\/a><\/div>\n\n\n\n

After activation, a success message will appear.<\/p>\n\n\n\n

\"crocoblock<\/a><\/div>\n<\/div><\/div>\n\n\n\n

Disable the WordPress Third-Party Plugins<\/strong><\/h2>\n\n\n\n
\n

Keep in mind that update issues often occur because of restrictions or conflicts with other plugins. As a rule, WordPress security, optimization, or cache plugins might be responsible for the conflict. If there are any, they should be disabled before updating the Crocoblock plugins.<\/p>\n\n\n\n

Also, check the troubleshooting article about the WordPress cache plugins<\/strong><\/a> issues.<\/p>\n<\/div><\/div>\n\n\n\n

Add the Site to the License in your Crocoblock Account<\/strong><\/h2>\n\n\n\n
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The error may occur when transferring the database from the old site to the new one. To avoid this, the license must be activated on the current site.<\/p>\n\n\n\n

Proceed to the Crocoblock<\/strong><\/a> website and click on the \u201cAccount<\/strong>\u201d button to sign in to it.<\/p>\n\n\n\n

\"crocoblock<\/a><\/div>\n\n\n\n

Navigate to the Purchase Details <\/strong>section and hit the \u201cView details\u201d <\/strong>button of your current license. Then, click on the \u201cManage Sites\u201d <\/strong>link.<\/p>\n\n\n\n

\"crocoblock<\/a><\/div>\n\n\n\n

Enter your site URL in the field and click the \u201cAdd Site<\/strong>\u201d button. If the site has already been added to the Account<\/strong>, please double-check whether the website links match.<\/p>\n\n\n\n

\"crocoblock<\/a><\/div>\n<\/div><\/div>\n\n\n\n

Deactivate and Delete the Plugin itself<\/strong><\/h2>\n\n\n\n
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If the previous methods didn\u2019t help, try this one.<\/p>\n\n\n\n

Follow the WordPress Dashboard > Plugins <\/em><\/strong>path, deactivate, and delete the plugin that cannot be updated. Proceed to your Crocoblock Account page and download the needed plugin.<\/p>\n\n\n\n

\"crocoblock<\/a><\/div>\n\n\n\n

Then, return to the dashboard via the WordPress Dashboard > Plugins > Add New<\/em><\/strong> path and install it manually by hitting the \u201cUpload Plugin<\/strong>\u201d and \u201cChoose file<\/strong>\u201d buttons. Finally, activate the plugin.<\/p>\n\n\n\n

\"plugin<\/a><\/div>\n<\/div><\/div>\n\n\n\n

Download the Plugin Using the Crocoblock Wizard<\/strong><\/h2>\n\n\n\n
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Follow the WordPress Dashboard > Crocoblock > Installation Wizard<\/em><\/strong> path to start the Crocoblock Wizard<\/strong> (if available), select the \u201cJet Plugins installation\u201d type, and press the \u201cInstall<\/strong>\u201d button.<\/p>\n\n\n\n

Choose the necessary plugin from the list of available plugins.<\/p>\n\n\n\n

\"crocoblock<\/a><\/div>\n\n\n\n

For more details, refer to this tutorial \u2014 How to Install Crocoblock Dashboard with Crocoblock Wizard<\/a>.<\/p>\n<\/div><\/div>\n\n\n\n

Delete License Data with Service Actions<\/strong><\/h2>\n\n\n\n
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Open the WordPress Dashboard > Crocoblock > Update & Installation<\/em><\/strong> page.<\/p>\n\n\n\n

\"update<\/a><\/div>\n\n\n\n

To activate the Service Actions<\/strong>, the following shortcut should be used:<\/p>\n\n\n\n