{"id":41402,"date":"2023-08-02T13:50:15","date_gmt":"2023-08-02T13:50:15","guid":{"rendered":"https:\/\/crocoblock.com\/knowledge-base\/?post_type=troubleshooting&p=41402"},"modified":"2026-04-07T09:07:35","modified_gmt":"2026-04-07T09:07:35","slug":"indexer-does-not-work","status":"publish","type":"troubleshooting","link":"https:\/\/crocoblock.com\/knowledge-base\/troubleshooting\/indexer-does-not-work\/","title":{"rendered":"Indexer Does Not Work and Shows 0"},"content":{"rendered":"\n

The JetSmartFilters<\/em><\/a> <\/em>indexer<\/a> stops working when there is a mismatch between filter settings, meta field configuration, or query setup that prevents the plugin from building correct filter data.<\/p>\n\n\n\n

This issue typically appears after changing a filter source, switching meta field types, or adding new queries to a page without assigning unique Query ID<\/strong>s. It can also occur when using filters with a plain query, as such queries are not supported by the Indexer<\/strong>.<\/p>\n\n\n\n

This issue can affect WordPress sites using JetSmartFilters <\/em>with Elementor, Gutenberg, or Bricks Builder and often appears as a JetSmartFilters Indexer shows 0<\/strong> problem.<\/p>\n\n\n\n

Check the possible causes of why the Indexer <\/strong>may show zeros instead of the actual count of items per filter option, and solutions in this indexer troubleshoot tutorial.<\/p>\n\n\n\n

Check Whether the Indexer Is Enabled for Filtered Object<\/strong><\/h2>\n\n\n\n
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Go to WordPress Dashboard > Crocoblock > JetPlugins Settings > JetSmartFilters > Indexer Settings<\/em><\/strong> and enable the toggles for all objects that should be filtered and indexed.<\/p>\n\n\n\n

\"index<\/a><\/div>\n<\/div><\/div>\n\n\n\n

Check if the Query IDs in the Settings Are Identical<\/h2>\n\n\n\n
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If Query Builder<\/strong><\/a> <\/strong>functionality is used, ensure that the Query ID <\/strong>set in the Query Builder<\/strong> matches the values used in the filter and the listing.<\/p>\n\n\n\n

For instance, the Query Builder <\/strong>includes the \u201cfilter-query\u201d Query ID <\/strong>in the Query Builder <\/strong>settings.<\/p>\n\n\n\n

\"query<\/a><\/div>\n\n\n\n

The same \u201cfilter-query\u201d value should be pasted in the Query ID <\/strong>field of the filter widget\u2019s Content <\/strong>tab.<\/p>\n\n\n\n

\"query<\/a><\/div>\n\n\n\n

Also, use the same value in the CSS ID <\/strong>field of the Advanced <\/strong>settings of the posts widget (in the Listing Grid<\/strong>, for instance).<\/p>\n\n\n\n

Learn more about How to Connect Filters with Providers Using Custom IDs<\/strong><\/a> in our guide.<\/p>\n\n\n\n

\"css<\/a><\/div>\n\n\n\n

If you work with the Bricks builder, the CSS ID <\/strong>field of the provider can be found in the CSS <\/strong>section of the STYLE <\/strong>tab. <\/p>\n\n\n\n

At the same time, the filter settings remain similar to Elementor.<\/p>\n\n\n\n

\"css<\/a><\/div>\n\n\n\n

Check Other Queries on the Page<\/h2>\n\n\n\n

If you have used other queries on the page that are not related to the filtering, they should also have their unique IDs. It can be a random ID that is not the same as the one used in the filter and its provider.<\/p>\n\n\n\n

\"other<\/a><\/div>\n\n\n\n

Check AJAX Request Type<\/h2>\n\n\n\n

Another way to fix the problem with the indexer is to set the \u201cReferrer\u201d request type. It can be done in the Ajax Request Settings <\/strong>tab of the WordPress Dashboard > Crocoblock > JetPlugins Settings > JetSmartFilters <\/em><\/strong>directory.<\/p>\n\n\n\n

\"referrer<\/a><\/div>\n<\/div><\/div>\n\n\n\n

Check Filter Settings<\/h2>\n\n\n\n
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If the \u201cTaxonomies\u201d option is set as a Data Source<\/strong>, ensure the Is Checkbox Meta Field <\/strong>toggle is disabled. Otherwise, it can be the reason why the indexer is not working. Although this toggle can be applied to the filter with a \u201cCustom Fields\u201d source.<\/p>\n\n\n\n

\"is<\/a><\/div>\n\n\n\n

If the filter was previously set to be hierarchical and the type was changed, ensure that the Is hierarchical <\/strong>feature is disabled.<\/p>\n\n\n\n

\"is<\/a><\/div>\n\n\n\n

One more thing to check is the Exclude\/Include <\/strong>field if you work with \u201cCheckboxes list<\/a>,\u201d \u201cSelect<\/a>,\u201d or \u201cRadio<\/a>\u201d Filter Types<\/strong>. If either the \u201cInclude\u201d or \u201cExclude\u201d options are selected (not \u201cNone\u201d), the following Exclude or Include Items <\/strong>field should not be empty. Otherwise, set it to \u201cNone.\u201d<\/p>\n\n\n\n

\"exclude<\/a><\/div>\n\n\n\n

Check Meta Field Configuration<\/h2>\n\n\n\n

If the filter source is a meta field<\/a>, verify its settings and ensure that the correct meta field key is specified in the filter configuration. Also, avoid using meta field keys within plain queries, as such queries are not supported by the Indexer<\/strong>.<\/p>\n\n\n\n

\u201cCheckbox\u201d and \u201cSelect\u201d meta fields with multiple option<\/h3>\n\n\n\n

Make sure to activate the Save as array<\/strong> feature for the \u201cCheckbox<\/a>\u201d meta field<\/a> type.<\/p>\n\n\n\n

\"save<\/a><\/div>\n\n\n\n

Then, enable the Is Checkbox Meta Field <\/strong>in the filter settings.<\/p>\n\n\n\n

\"is<\/a><\/div>\n\n\n\n

Similarly, make sure to activate the Is Checkbox Meta Field <\/strong>toggle for filters based on \u201cSelect<\/a>\u201d meta fields that have the Multiple <\/strong>option enabled.<\/p>\n\n\n\n

\"multiple<\/a><\/div>\n\n\n\n

\u201cDate\u201d meta field<\/h3>\n\n\n\n

If working with the \u201cDate<\/a>\u201d meta field, activate the Save as timestamp <\/strong>toggle.<\/p>\n\n\n\n

\"save<\/a><\/div>\n\n\n
<\/svg><\/div>
Warning<\/div>

If the Save as array<\/strong> and Save as timestamp<\/strong> features were not enabled initially, re-save all posts containing this meta field.<\/p><\/div><\/div>\n\n\n\n

The process of resaving the values also needs to be done following these steps:<\/p>\n\n\n\n