2. Acceptable use
You must not use the Service in any way that causes, or may cause, damage to the Service or impairment of the availability or accessibility of the Service; or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.
You must not use the Service to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software.
You must not conduct any systematic or automated data collection activities (including, without limitation, scraping, data mining, data extraction and data harvesting) on or in relation to the Service without Our express written consent.
3. Limitation of Liability
Under no circumstances shall Crocoblock be liable for any direct, indirect, special, incidental or consequential damages, including, but not limited to, loss of data or profit, arising out of the use, or the inability to use, the materials on this site, even if Crocoblock or an authorized representative has been advised of the possibility of such damages. If your use of materials from this site results in the need for servicing, repair or correction of equipment or data, you assume any costs thereof.
4. Restricted Access
Access to certain areas of the Service is restricted. We reserve the right to restrict access to other areas of the Service, or indeed the whole Service, at Our discretion.
If You create an account and subsequently a password to enable You to access restricted areas of the Service or other services, You must ensure that the password is kept confidential. You must notify Us immediately if You become aware of any unauthorized use of Your account or password.
You are responsible for any activity on the Service arising out of any failure to keep Your password confidential and may be held liable for any losses arising out of such a failure.
You must not use any other person’s account and password to access the Service, unless You have that person’s express permission to do so in written.
We may disable Your account at any time in Our sole discretion with or without notice or explanation.
5. License Types and Product Usage
Our products, including, but not limited to, themes and plugins, are created to be used by end users, including, but not limited to, designers, bloggers and developers for final work (personal and client websites). You can see what every license comes with on the Pricing Page.
Our products are released under GNU general public license and that means you can use them on unlimited domains without any limitation but the support is provided only to the buyer.
6. Extended Membership
If you wish to use our products on your clients’ websites or for your web design/web development business – you are advised to purchase our Extended Membership license. Any other license doesn’t provide support of our themes/plugins on websites other than your own under any circumstances.
The Extended Membership is a subscription-based product like all our products that will give you access to all our themes & plugins including PSD files of premium themes and it will be automatically renewed every year on the date you signed up. If you cancel your subscription, you will still have access to the themes and plugins for the remaining period of your 12 months subscription. When this period expires you will not be able to download any WordPress themes or plugins. However, the already downloaded themes and plugins may be used without any restriction.
If you wish to stop your subscription, a cancelation button is available in your account under the “Payment History” tab.
7. Browser Compatibility
We consider it our duty to offer a great experience across most major browsers, which is why our products support the latest modern web browsers including (but not limited to) Firefox, Safari, Chrome & Internet Explorer 9+. However, the performance may vary between different browsers, versions, and operating systems.
8. Photoshop Files License
The original Photoshop design files for our products are licensed and copyrighted by Crocoblock instead of GPL so you are not permitted to redistribute these files under any circumstances.
Customers who make individual, multiple or Extended Membership product purchases will get access to product updates that are available to them till the time their subscription remains active.
Even though there is no guarantee that the older templates will be compatible with future versions of WordPress, all templates are designed to work with the latest available version of WordPress and we do our best to release product updates on the same day of a major release of WordPress, if not sooner.
10. Product Compatibility
The Products are developed to be compatible with WordPress 4.5 or higher because we always strive to stay up-to-date with the latest version of WordPress. You might experience certain performance or functionality glitches with the Products if you use any version prior to that.
11. Demo Content
Images and content shown on our demo pages may or may not be included in the final files provided to you. We usually provide images shown on our demo as they are royalty free images but in some cases, it may not be included. No premium plugin is included with any of our premium themes and likewise.
Your Crocoblock individual/package product(s) information will be emailed to the email address (that you will provide) once we receive your payment or after completing the registration. Even though this usually takes a few minutes, it may also take up to 24 hours. You can contact us through our contact page if you do not receive your email after waiting for this time period. You will have access to purchased product/bundle and the support forum after logging in with the given credentials.
All the products are the property of Crocoblock so you may not claim ownership (intellectual or exclusive) over any of our products, modified or unmodified. Our products come ‘as is’, without any kind of warranty, either expressed or implied. Under no circumstances can our juridical person be accountable for any damages including, but not limited to, direct, indirect, special, incidental or consequential damages or other losses originating from the employment of or incapacity to use our products.
14. Site Content
All the content published on the Crocoblock.com domain including images, site content published on the showcase and on the blog, belongs to Crocoblock and is under copyright. Any reproduction of the site content has to be authorized and distinctly referenced back to the source. Written consent of Crocoblock is required before the Crocoblock website is used or exploited for any commercial and non-private purpose. Though the content published on demo sites is non-exclusive and is not copyrighted.
14.1 Demo Content
Crocoblock respects the rights of third party creators and content owners and expects that you will do the same. Given the nature of the Service and the volume of information submitted, we cannot and does not monitor all of the Materials posted or transmitted by you and other third-party information providers via the Service, including, without limitation, any Materials posted via the website. You expressly agree that we: (a) will not be liable for Materials and (b) reserve the right to review, reject, delete, remove, modify, or edit any Materials at any time for any reason, without liability and without notice to you. We reserve the right, but are not obligated, to remove User Content from the Service for any reason, including User Content that we believe violates these Terms or our Acceptable Use Policy below.
When viewing the theme demos at https://demo.Crocoblock.com/, you will see several photographic images used. These photos serve as example images only and are not included in the membership. Our themes and plugins do not come packaged with any copyrighted photography. The photos used in the demos are purely for demonstration purposes and are used to give the visitor a functional preview of what the theme will look like once content has been added. You are responsible for adding your own thumbnail images. The photos used in our demos are licensed from various Stock Image websites and are Copyright to respective owners. These photos should not be saved, copied or redistributed in any way.
It is the policy of Crocoblock to respond to all claims of intellectual property infringement. We will promptly investigate notices of alleged infringement and will take appropriate actions required under the Digital Millennium Copyright Act, Title 17, United States Code, Section 512(c)(2) (“DMCA”) and other applicable intellectual property laws.
Pursuant to the DMCA, notifications of claimed copyright infringement should be sent to a Service Provider’s Designated Agent.
- To be effective, the notification must be a written communication that includes the following:
- A physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed;
- Identification of the copyrighted work claimed to have been infringed, or, if multiple copyrighted works at a single online site are covered by a single notification, a representative list of such works at that site;
- Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit the service provider to locate the material;
- Information reasonably sufficient to permit the service provider to contact the complaining party, such as an address, telephone number and, if available, an electronic mail address at which the complaining party may be contacted;
- A statement that the complaining party has a good-faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent or the law;
- A statement that the information in the notification is accurate and, under penalty of perjury, that the complaining party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.
15. Payments and Renewals
All our products are available with one year of premium support and updates and are mentioned on the landing pages as well.
However, anything you download can be used for a lifetime on unlimited domains you own.
The product’s price on the landing page is for the first year. You can cancel at anytime though and still enjoy the benefits till your subscription lasts.
Some features on the Service require payment of fees. If you elect to sign up for these features, you agree to pay Us the applicable fees and any taxes as described on the Service. All payments due are in the U.S. dollars unless otherwise indicated. Upon payment, You will have access to the chosen features immediately. If Your use of the Service is terminated for any reason, whether by You or by Us, You will lose and forfeit any time remaining on Your account with Us.
You authorize us to bill the payment source You provide to Us for all applicable fees. If Your payment source is declined at any time (including, but not limited to situations where we seek authorizations or charge attempts), we may make up to two attempts to reprocess Your payment source. We reserve the right to disable or cancel Your use of Service immediately.
Crocoblock provides these templates and designs ‘as is’, with no guarantee that they will work exactly according to your wishes or with any or all 3rd party components and plugins. In addition, we do not offer support through any means for installation, customization or administration of WordPress itself.
With that said, we do offer support for all our products – free or paid – if you face any issues while installations or if something isn’t working as advertised.
We also offer support for bug fixes and minor customizations.
17. Price Changes
Crocoblock reserves the right to modify or suspend (temporarily or permanently) a subscription at any point of time and from time to time with or without any notice. Prices of all the products and subscription fees, including but not limited to monthly subscription plan fees can change upon 30 days notice from us. Such changes can be notified via posting it to the Crocoblock website at any point of time or through our social media accounts or via email to relevant subscribers.
18. Refund Policy
Crocoblock offers refunds to customers within 30 days of purchase. If the item(s) is broken, not working properly, or truly missing features from what is being mentioned on the sales page we offer full refunds.
We strongly believe our products will work without issues and we are available to help sort any issues resulting from any number of reasons. However, we also expect you to understand what you are purchasing and what your rights are for requesting refunds.
Crocoblock products are digital in nature and are subject to the Directive 2011/83/EU of the European Parliament and of the council of 25 October 2011 on consumer rights which essentially means that once the digital products are downloaded – they are excluded from the right of withdrawal and hence are not eligible for refunds under the law.
With that said, if you believe that the issue truly lies with our product – we will still issue a refund if requested within 30 days of purchase if our item is broken. After 30 days, no refunds will be granted.
Note that there is a difference between a broken item, and simply receiving an error message or having trouble configuring the Product to your desired result.
Error messages are often related to improper setup, hosting, configuration, plugin conflicts, or missing files which, causes the item to not work.
Before you request a refund from Crocoblock, you must do the following:
Read the extensive documentation or check video tutorials that we provide with each Product or general tutorials.
- Check the support forums for existing threads about the issue you’re receiving.
- Open a new support ticket with our support staff if you are still experiencing problems.
- Confirm that your server meets the specifications laid out in the requirements for the Product and WordPress in general [https://wordpress.org/about/requirements/].
Note that opening a dispute or initiating a chargeback will not speed up your refund request, and we reserve the right to refer any case to the PayPal fraud department, which may result in your account being limited.
If you’re not sure whether a Product is the correct fit for you, please reach out to our sales team or create a forum account and ask before making a purchase. Our team will be happy to assist you.
If you’ve read the above, and taken the necessary steps, but your Product is still broken, malfunctioning or otherwise non-functional, please open a refund request.
19. User Content
You understand and agree that all information, including, without limitation, text, images, audio material, video material, links, addresses, data, functionality and other materials (“Content”) that You or a third party allow, submit, post, obtain, email or transmit (or the like) to the Service (collectively, “Your Content”) is Your responsibility and not Our responsibility.
You grant to Us a worldwide, irrevocable, non-exclusive, royalty-free license to use, reproduce, adapt, publish, translate and distribute Your Content in any existing or future media. You also grant to Us the right to sublicense these rights and the right to bring an action for infringement of these rights. If You delete Content, we will use reasonable efforts to remove it from the Service, but You acknowledge that caching or references to the Content may not be made immediately unavailable.
By making Content available, You represent and warrant that:
The downloading, copying and use of the Content will not infringe the proprietary rights, including but not limited to the copyright, patent, trademark or trade secret rights, of any third party;
If Your employer has rights to intellectual property You create, You have either (i) received permission from Your employer to post or make available the Content, including but not limited to any software, or (ii) secured from Your employer a waiver as to all rights in or to the Content;
You have fully complied with any third-party licenses relating to the Content, and have done all things necessary to successfully pass through to end users any required terms;
The Content does not contain or install any viruses, worms, malware, Trojan horses or other harmful or destructive Content;
The Content is not pornographic, does not contain threats or incite violence, and does not violate the privacy or publicity rights of any third party;
You have, in the case of Content that includes computer code, accurately categorized and/or described the type, nature, uses and effects of the materials, whether requested to do so by Crocoblock, LLC or otherwise.
Your Content must not be illegal or unlawful, must not infringe any third party’s legal rights and must not be capable of giving rise to legal action whether against You or Us or a third party (in each case under any applicable law).
You must not submit any Content to the Service that is or has ever been the subject of any threatened or actual legal proceedings or other similar complaints.
We have the right (though not the obligation) to, in Our sole discretion (i) refuse or remove any Content that, in Our reasonable opinion, violates any policy or is in any way harmful or objectionable, or (ii) terminate or deny access to and use of the Service to any individual or entity for any reason, in Our sole discretion. We will have no obligation to provide a refund of any amounts previously paid.
You understand that all content uploaded to the Service will be continually monitored for illegal content, and should any be found, will be erased immediately. This is in relation to any items deemed illegal by content as well as illegal due to copyright infringement.
20. Affiliate Terms and Conditions
You agree to all our terms and conditions for affiliate program by creating an account with us and then by promoting us. If you wish to promote our products using our affiliate program, you also agree that your promotional methods will be inline with the methods laid out in our affiliate terms page.
We at Crocoblock do not guarantee or provide warranty for the functionality of these templates/themes in any way. There is no guarantee for its compatibility with all 3rd party components, plugins and web browsers. You should however test the browser compatibility against the demonstration templates on the demo server. It is your responsibility to make sure browser compatibility since we cannot guarantee that Crocoblock templates/themes will work with all browsers.
24. Membership cancellation
Canceling your Membership Subscription means you lose access to the all premium product downloads, updates and Support. If you want to re-signup for our extended subscription you’ll need to pay the one-time sign-up fee again, unless we make an exception.
25. Jurisdiction, Applicable Law, and Limitations