Refund Terms and Conditions
Crocoblock proposes a 30-day money-back guarantee. Therefore you can ask for the refund within 30 days from your purchase date for any subscription. Besides, you can ask for the refund in the case of auto-renewal within 30 days from the auto-renewal date.
Refunds do not cover:
- your bank fees;
- exchange rates difference;
- tax fees.
Here is more information with explanations on covering.
Keep in mind that you can ask for the refund of a custom purchase as a whole but not for part of the purchase. For example, if you have bought two plugins as the same custom purchase, you would not get the refund for one of them.
You can send a refund request from your Personal Account or contact the support team (chat or ticket). After the refund request, you will receive a letter informing you a refund has been made. Usually, it takes 1-2 business days to get the money back, but it depends on your bank. Otherwise, contact support.
How to Ask for Refund?
Log in to your Personal Account, and scroll down the Purchase Details block by clicking the “View details” link.
Press the “Refund Request” button, and afterward, you will be redirected to the ticket system. Here create a ticket with a request for the refund. Then the support team proposes to the client to help with the refund.