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Asking for Refund

Crocoblock pays a lot of attention to the satisfaction of clients. If the products do not meet the expectations or any other reason for not staying a Crocoblock customer, you can ask for a refund according to the Terms of Use.

Refund Terms and Conditions

Crocoblock proposes a 30-day money-back guarantee. Therefore you can ask for the refund within 30 days from your purchase date for any subscription. Besides, you can ask for the refund in the case of auto-renewal within 30 days from the auto-renewal date. 

Refunds do not cover: 

  • your bank fees;
  • exchange rates difference;
  • tax fees.

Here is more information with explanations on covering.

Keep in mind that you can ask for the refund of a custom purchase as a whole but not for part of the purchase. For example, if you have bought two plugins as the same custom purchase, you would not get the refund for one of them.

You can send a refund request from your Personal Account or contact the support team (chat or ticket). After the refund request, you will receive a letter informing you a refund has been made. Usually,  it takes 1-2 business days to get the money back, but it depends on your bank. Otherwise, contact support.

How to Ask for Refund?

Log in to your Personal Account, and scroll down the Purchase Details block by clicking the “View details” link.

view details link window

Press the “Refund Request” button, and afterward, you will be redirected to the ticket system. Here create a ticket with a request for the refund. Then the support team proposes to the client to help with the refund.

refund request button
NOTE
Please note that the refund option is available only 30 days after the date of purchase. During those 30 days in the membership settings section, there will be the “Refund Request” button.