Frequently asked questions
Pricing & license
Which products are included in the Crocoblock subscription?
The E-commerce set will be perfect if you’re looking for the products to boost your online store or even build it from scratch. It includes 10 plugins needed for building shop and design.
The Design set fully suits for creating webpage designs and styling all kinds of content. It includes 10 powerful plugins to reveal your creativity.
The Dynamic set is the best choice if you’re looking for the tools to build a website with the complex structure, custom post types, post relations, and taxonomies, need to add a booking form, or want to work with dynamic functionality. The package includes all the plugins for design as well as JetEngine and JetSearch – 10 items total.
The All-Inclusive Package gives access to all Jet Plugins for one year or a lifetime. Besides that, the Extras items set could be used only by the owners of the All-Inclusive subscription plan. Extras include a vast variety of website templates, pop-up templates, and other useful goodies, so that is great support for building a breath-taking website.
Please, note, that with time the list of the plugins and the functionality of the packages will be extended.
What are the technical requirements needed to use Crocoblock?
- PHP 7.2 or higher;
- MySQL 5.6 or higher;
- WP memory limit of 256 Mb or larger;
- SSL certificate on the server;
- TLS protocol versions: 1.0, 1.1 , 1.2 , or 1.3.
Is Crocoblock GPL compatible?
Crocoblock’s initial code is GPL compatible and therefore completely eligible for public use.
Supplementary services (such as plugin updates and client support etc.) are included in the Crocoblock subscription and are implemented on a commercial basis. This means the users can’t resell Crocoblock license as it contains additional services provided by our company and that do not align with GPL rules.
Is it possible to use the products from Crocoblock subscription to create websites?
In how many websites can I use Crocoblock?
There are two types of licenses for all the subscription plans – for a Single website and for an Unlimited number of websites.
In case you’ve acquired the Single license type, it allows using products only on one website. If you have chosen the Unlimited license, you can apply Jet Plugins to any number of websites you want and need.
What happens after the license expires?
After the subscription license expires the website built with Crocoblock products will keep working. However, it will be impossible to get the updates, use the templates library, access the Downloads directory in your Crocoblock account.
If you won’t renew your subscription, you should download and save the latest versions of the plugins from your account.
It’s not recommended to make any changes in the ready website you’ve created with Crocoblock if the license is out of date.
What should I do if my license will expire soon and I intend to continue using Crocoblock?
How the products included in Crocoblock subscription receive updates?
As long as the subscription license is active you get all the new products, that will be released and included in your subscription plan.
The updates are received via Jet Plugins Dashboard in your WordPress admin panel. In order to update the plugin, you should have an active license key.
Is it possible to upgrade the license at Crocoblock?
Yes, you can upgrade a license at Crocoblock by paying only the difference between the price of the license you’ve got and the price of the license you want to purchase. It is possible either from your Crockoblock account or on the special Upgrade page.
How can I upgrade my subscription?
If you have any Crocoblock subscription (E-Commerce, Design, Dynamic) you can upgrade to All-Inclusive Yearly and Lifetime automatically via your Crocoblock account. If you have a subscription for 1 website (E-Commerce, Design, Dynamic) but want to upgrade to unlimited websites or shift between E-Commerce, Design, and Dynamic pricing plans – contact Crocoblock support.
If you have a single plugin and want to upgrade to a subscription plan, that is also possible. Follow 5 simple steps:
- Visit the Pricing page
- Choose the most suitable plan
- During the checkout insert the promo code “levelmeup” to an appropriate bar
- Pay the difference between your current subscription and the cost of the chosen set
- Enjoy your new subscription
How can I prolong my subscription if I have an original one (Single Annual, Unlimited Annual)?
You can renew your subscription by the actual price of the plan (Single Annual $49 and Unlimited Annual $79).
How can I renew my yearly subscription?
The yearly subscription involves recurrent payments. It allows using the products included in it for one year from the date of purchase. When the year ends, the charges are taken to prolong the subscription automatically. The price of automatic renewal is the price of the subscription by the date of purchase regardless of applied discounts.
You can cancel auto-renewal at any time from your Crocoblock account. After this, you will have an option to renew manually. In this case, the price of the renewal can be another according to the current price of the subscription.
If you’re using a Lifetime plan, the charges will be taken only once, and you’ll be able to use the products from the subscription and receive all the updates without any additional payments or charges taken.
If you purchased a single plugin, there is no auto-renewal in this case.
Can the subscription be canceled?
Yes, the subscription can be canceled from your personal Crocoblock account. In this case, no recurrent charges will be made anymore.
Does the license allow to resell the items from the subscription?
Plugins
Is it possible to use the single items acquired from Crocoblock in creating websites?
Will I be able to use support services after purchasing a single plugin?
Can I resell the single items I’ve acquired from Crocoblock?
Can I include the plugins into the themes I intend to sell on the marketplace?
No, it’s prohibited. Crocoblock products can’t be included and resold in the marketplace as a part of any theme.
What are the technical requirements that should be met to use a single plugin?
- PHP 7.2 or higher;
- MySQL 5.6 or higher;
- WP memory limit of 256 Mb or larger;
- SSL certificate on the server;
- TLS protocol versions: 1.0, 1.1 , 1.2 , or 1.3.
Is it possible to get the Croroblock license by paying the difference between the already purchased standalone plugins and the subscription price?
Support
Who can use support services?
Only Crocoblock customers can use the support services for the products he’s acquired from Crocoblock in the form of the subscription or as separate items.
In which cases the support services are provided?
- you’ve faced an issue caused by any of products provided by Crocoblock and need assistance to solve it;
- you find it difficult to work with the functionality provided by products from Crocoblock subscription and need guidance or assistance from the support team.
What are the working hours of Crocoblock support team?
We are available for support from 9 AM to 6 PM as per EET (UTC+2) timezone during weekdays.
What is the average estimated answer time?
In which languages the support services are provided?
- English;
- Ukrainian;
- Russian.
What information can be requested by the support team?
- website’s address (URL);
- login credentials (username and password);
- FTP access;
- a link to the page where the issue has occurred.
What cases are not covered by the support services?
- there are no access details and our team can’t reproduce the issue from our side;
- there’s a compatibility issue with a third-party product, that doesn’t support Elementor page builder;
- the server’s or website’s parameters don’t meet the recommended requirements necessary for Crocoblock products to work and the client is unable to change the settings to recommended ones;
- the issue happens in the browser which is not supported by Crocoblock products and Elementor;
- the license for the product has expired, or the client has got a refund from Crocoblock;
- the question asked is not related to Crocoblock products acquired from Crocoblock’s official website;
- the question features additional customization and functionality not provided by Crocoblock products (in this case it is recommended to add a feature request).
Refund Policy
What are the terms or receiving a refund?
Can I get a refund for a single item acquired from Crocoblock?
Affiliates
How can I become an affiliate?
What steps should I take to start taking part in the program?
- Access your Crocoblock account and proceed to Affiliate area > Creatives. Download banners from here.
- Generate an URL in Affiliate URLs located in Affiliate Area and embed it on your website to make the visitors notice it.
- When the potentially interested customer clicks on the banner, he’s redirected to Crocoblock.
- You get 50% of each successful purchase made by the customers that came from your site.
What steps should I take to start taking part in the program?
When will I get the earned money?
The minimum payment that can be processed is $200.
What payment system should I use to get the money?
Where can I see that I see how much I’ve earned?
If I have a personal discount code for my audience, will I get money for purchases made with it but without my affiliate link?
Note! All personal Crocoblock discount codes are connected to relevant affiliate links. It means that a discount code can be used only if a customer is redirected to Crocoblock website via your personal affiliate link.