Frequently asked questions

Pricing & license

Which products are included in the Crocoblock subscription?

Depending on the subscription type you’ve purchased, you might get four different product sets perfectly fit for your purpose.

The E-commerce set will be perfect if you’re looking for the products to boost your online store or even build it from scratch. It includes 10 plugins needed for building shop and design.

The Design set fully suits for creating webpage designs and styling all kinds of content. It includes 10 powerful plugins to reveal your creativity.

The Dynamic set is the best choice if you’re looking for the tools to build a website with the complex structure, custom post types, post relations, and taxonomies, need to add a booking form, or want to work with dynamic functionality. The package includes all the plugins for design as well as JetEngine and JetSearch – 10 items total.

The All-Inclusive Package gives access to all Jet Plugins for one year or a lifetime. Besides that, the Extras items set could be used only by the owners of the All-Inclusive subscription plan. Extras include a vast variety of website templates, pop-up templates, and other useful goodies, so that is great support for building a breath-taking website.

Please, note, that with time the list of the plugins and the functionality of the packages will be extended.

What are the technical requirements needed to use Crocoblock?

Please, make sure all the requirements listed below are met in order for Crocoblock products to work smoothly:

PHP 7.2 or higher;
MySQL 5.6 or higher;
WP memory limit of 256 Mb or larger;
SSL certificate on the server;
TLS protocol versions: 1.0, 1.1 , 1.2 , or 1.3.

Is Crocoblock GPL compatible?

Crocoblock’s initial code is GPL compatible and therefore completely eligible for public use.

Supplementary services (such as plugin updates and client support etc.) are included in the Crocoblock subscription and are implemented on a commercial basis. This means the users can’t resell Crocoblock license as it contains additional services provided by our company and that do not align with GPL rules.

Is it possible to use the products from Crocoblock subscription to create websites?

Yes, you can use the products from Crocoblock subscription or acquired as separate items to create the websites for end-users. Please, note, that the terms of using the products from Crocoblock depend on the license type you’ve acquired. However, you shouldn’t pass your account details or the license keys to any third-parties.

In how many websites can I use Crocoblock?

There are two types of licenses for all the subscription plans – for a Single website and for an Unlimited number of websites.

In case you’ve acquired the Single license type, it allows using products only on one website. If you have chosen the Unlimited license, you can apply Jet Plugins to any number of websites you want and need.

What happens after the license expires?

After the subscription license expires the website built with Crocoblock products will keep working. However, it will be impossible to get the updates, use the templates library, access the Downloads directory in your Crocoblock account.

If you won’t renew your subscription, you should download and save the latest versions of the plugins from your account.

It’s not recommended to make any changes in the ready website you’ve created with Crocoblock if the license is out of date.

What should I do if my license will expire soon and I intend to continue using Crocoblock?

First, make sure you’ve got enough money on your credit card in order for the system to automatically charge you and prolong the subscription license.

In case there is no money on the credit card, the license won’t be prolonged automatically.

You’d have to be aware that if you need to continue working with Crocoblock products, you’d have to prolong the license manually.

Another option is to cancel the existing subscription and purchase the new one and use it.

How the products included in Crocoblock subscription receive updates?

As long as the subscription license is active you get all the new products, that will be released and included in your subscription plan.

The updates are received via Jet Plugins Dashboard in your WordPress admin panel. In order to update the plugin, you should have an active license key.

Is it possible to upgrade the license at Crocoblock?

Yes, you can upgrade a license at Crocoblock by paying only the difference between the price of the license you’ve got and the price of the license you want to purchase. It is possible either from your Crockoblock account or on the special Upgrade page.

How can I upgrade my subscription?

If you have any Crocoblock subscription (E-Commerce, Design, Dynamic) you can upgrade to All-Inclusive Yearly and Lifetime automatically via your Crocoblock account. If you have a subscription for 1 website (E-Commerce, Design, Dynamic) but want to upgrade to unlimited websites or shift between E-Commerce, Design, and Dynamic pricing plans – contact Crocoblock support.

If you have a single plugin and want to upgrade to a subscription plan, that is also possible. Follow 5 simple steps:

Visit the Pricing page
Choose the most suitable plan
During the checkout insert the promo code “levelmeup” to an appropriate bar
Pay the difference between your current subscription and the cost of the chosen set
Enjoy your new subscription

How can I prolong my subscription if I have an original one (Single Annual, Unlimited Annual)?

You can renew your subscription by the actual price of the plan (Single Annual $49 and Unlimited Annual $79).

How can I renew my yearly subscription?

The yearly subscription involves recurrent payments. It allows using the products included in it for one year from the date of purchase. When the year ends, the charges are taken to prolong the subscription automatically. The price of automatic renewal is the price of the subscription by the date of purchase regardless of applied discounts.

You can cancel auto-renewal at any time from your Crocoblock account. After this, you will have an option to renew manually. In this case, the price of the renewal can be another according to the current price of the subscription.

If you’re using a Lifetime plan, the charges will be taken only once, and you’ll be able to use the products from the subscription and receive all the updates without any additional payments or charges taken.

If you purchased a single plugin, there is no auto-renewal in this case.

Can the subscription be canceled?

Yes, the subscription can be canceled from your personal Crocoblock account. In this case, no recurrent charges will be made anymore.

Does the license allow to resell the items from the subscription?

Crocoblock owns distributed GPL compatible code and commercial-based services included in the product subscription. This means that any WordPress user can freely work with the initial plugins’ code, but they are not eligible to resell Crocoblock license as it contains supplementary services provided by our company.

Plugins

Is it possible to use the single items acquired from Crocoblock in creating websites?

Yes, it’s possible. You can use the separate single plugins acquired from Crocoblock to create websites according to the license specifics (the Single Yearly license allows to use the plugin on one site, the Yearly Unlimited license allows to use the plugin on any number of websites).

Will I be able to use support services after purchasing a single plugin?

Yes, the support services are provided for the single plugin you’ve purchased. Make sure to keep the license key safe as it’s needed to log in into the support system.

Can I resell the single items I’ve acquired from Crocoblock?

Reselling and distributing the items that were previously bought at Crocoblock is strictly prohibited.

Can I include the plugins into the themes I intend to sell on the marketplace?

No, it’s prohibited. Crocoblock products can’t be included and resold in the marketplace as a part of any theme.

What are the technical requirements that should be met to use a single plugin?

The technical requirements for single items are the same as the ones needed for the whole Crocoblock subscription. Please, carefully check them before you start using Crocoblock:

PHP 7.2 or higher;
MySQL 5.6 or higher;
WP memory limit of 256 Mb or larger;
SSL certificate on the server;
TLS protocol versions: 1.0, 1.1 , 1.2 , or 1.3.

Is it possible to get the Croroblock license by paying the difference between the already purchased standalone plugins and the subscription price?

No, it’s not possible. You’d have to purchase the license separately. However, if you’ve got a subscription and want to upgrade it, you can do it.

Support

Who can use support services?

Only Crocoblock customers can use the support services for the products he’s acquired from Crocoblock in the form of the subscription or as separate items.

In which cases the support services are provided?

The support services are provided in the following cases:

you’ve faced an issue caused by any of products provided by Crocoblock and need assistance to solve it;
you find it difficult to work with the functionality provided by products from Crocoblock subscription and need guidance or assistance from the support team.

What are the working hours of Crocoblock support team?

We are available for support from 9 AM to 6 PM as per EET (UTC+2) timezone during weekdays.

What is the average estimated answer time?

The average estimated answer time from Crocoblock support team is 24 hours (1 day). However, in most of the cases, the support agent responds in 1-2 hours.

In some cases, a more detailed investigation is needed, and the support agent will inform you that the solution needs time to be implemented by developers.

In this case, the response time will depend on how quickly the developers will provide the needed fix.

In which languages the support services are provided?

The support services can be provided in these languages:

English;
Ukrainian;
Russian.

If any other language is used, our support agents will do their best to understand the message, but the response will be made in English.

What information can be requested by the support team?

In order to speed up the process of work on the ticket, please, consider providing the following information in a private ticket:

website’s address (URL);
login credentials (username and password);
FTP access;
a link to the page where the issue has occurred.

This will help the support agent investigate the issue more quickly and add fixes if there’s a need directly to the website. Also, it is important to add a detailed description of the issue, the screenshots capturing the issue.

What cases are not covered by the support services?

Please, note, that no matter how hard we want to help you, sometimes we are not able to do it. We won’t be able to provide help in case:

there are no access details and our team can’t reproduce the issue from our side;
there’s a compatibility issue with a third-party product, that doesn’t support Elementor page builder;
the server’s or website’s parameters don’t meet the recommended requirements necessary for Crocoblock products to work and the client is unable to change the settings to recommended ones;
the issue happens in the browser which is not supported by Crocoblock products and Elementor;
the license for the product has expired, or the client has got a refund from Crocoblock;
the question asked is not related to Crocoblock products acquired from Crocoblock’s official website;
the question features additional customization and functionality not provided by Crocoblock products (in this case it is recommended to add a feature request).

We apologize, but we won’t be able to help you in the cases listed above.

Refund Policy

What are the terms or receiving a refund?

You can receive a refund during the first 30 days from the date of purchase. This can be done via your personal account at Crocoblock.

Can I get a refund for a single item acquired from Crocoblock?

Yes, it’s possible to do from your personal account at Crocoblock. The refund can be made during the first 30 days from the day of purchase.

Affiliates

How can I become an affiliate?

Crocoblock is happy to welcome all the new affiliates! To join the program you’d need to have a website, where you should be able to add a unique affiliate link to Crocoblock to be visible for all the visitors.

Please, fill in the form to join and start earning money for new clients at Crocoblock!

What steps should I take to start taking part in the program?

Access your Crocoblock account and proceed to Affiliate area > Creatives. Download banners from here.
Generate an URL in Affiliate URLs located in Affiliate Area and embed it on your website to make the visitors notice it.
When the potentially interested customer clicks on the banner, he’s redirected to Crocoblock.
You get 50% of each successful purchase made by the customers that came from your site.

What steps should I take to start taking part in the program?

Yes, you’ll receive 50% from each successful purchase made by the client who was redirected from your site via the affiliate link.

Note: affiliate commission doesn’t apply to the license upgrades.

When will I get the earned money?

The minimum payment that can be processed is $200.

Usually the payment is made during the first 5 business days of the month that comes after the month which covers the 30 days money-back guarantee. Only after the guarantee expires the purchase is considered to be successful.

Our affiliates get 50% of every successful purchase.

What payment system should I use to get the money?

Crocoblock team makes payments using PayPal. This means you need to have a valid PayPal email address assigned to your account to receive the payments.

Where can I see that I see how much I’ve earned?

You’ll be able to see it in your account in the Affiliate Area located in the Payouts section.

If I have a personal discount code for my audience, will I get money for purchases made with it but without my affiliate link?

No, you’ll get commissions only if a purchase made via your affiliate link.

Note! All personal Crocoblock discount codes are connected to relevant affiliate links. It means that a discount code can be used only if a customer is redirected to Crocoblock website via your personal affiliate link.