As the shadows grow longer and the nights darker, whispers of eerie encounters begin to surface among our support team. Behind the scenes of customer success, there lurk moments that make even the bravest supporters shiver! Join us around the virtual campfire as we unveil tales of real horrors from the support world – where technical glitches are monsters, and tricky requests can turn into spine-chilling legends.
Prepare yourself for a frightfully good read with our Supporters’ Scary Stories.
Get ready to feel a little spooked. Boooo… 👻
Table of Contents
- Real Horrors in the Supporters’ Work
- What Are Developers Afraid Of?
- FAQ
- Facing Your Fears, Together: Wrapping Up the Support Spookfest
Real Horrors in the Supporters’ Work
Some of our plugins are so powerful and feature-rich that they even scare us sometimes – especially when customization is involved.
For example, the potential of Query Builder can be intimidating. It’s truly vast. Take a look at our partner Toby’s review of it.
One dark, dark night, our supporter opened the site and…
One of the biggest fears for a supporter is visiting a site and accidentally clicking the wrong thing. That’s why, around the campfire, we tell stories of an unlucky supporter who visits a site only to be met with an instant “fatal error” – all shared in whispers and complete darkness for our new teammates.
Give me the keys to your crystal palace
We also encourage clients to use a staging website, not the live one with active users, so that your business can continue to operate smoothly with no disruptions. Sometimes, a website is like a crystal palace: it’s hard to navigate and easy to break something. So, when edits are needed, involving the tech department can help avoid unnecessary consequences.
Avoid evil genie
By the way, if you’re just starting out with Crocoblock, avoid asking evil genie – ChatGPT – for specific help with our plugins. Although ChatGPT can assist with other tasks, it isn’t familiar with our specific tools, and clients sometimes bring ChatGPT solutions that aren’t applicable, like nonexistent hooks, functions, or code snippets.
It’s better to use the Knowledge Base, YouTube, blog, or support to find answers.
Supporters aka fortunetellers
Sometimes our employees have to use their ancient knowledge of star-reading to solve very complex problems with many unknowns.
For example, when customers mention “JetSmartFilters and Polylang,” but we don’t know exactly what they need help with or what isn’t working.
How to turn a client into a vampire?
Our developers are also quite wary of long messages with numerous questions in a single ticket, as well as long explanatory videos. If they get lost in them, like in a ghostly forest, and misunderstand something, the client might turn into a vampire, which is something our superhero supporters are very afraid of!
Supporters, on the other hand, can turn into vampires when clients choose a favorite and reply only to them. But even superheroes have their days off.
What Are Developers Afraid Of?
We try to protect our clients from all possible nightmares, ghosts, and websites that don’t work. Here are some interesting challenges faced by our superheroes.
A website in a parallel time dimension
Many developers worry about website loading speed. We even held a whole summit on this topic.
Website loading speed is critical, which is why it’s at the top of our clients’ concerns. If you’re worried about your website slipping into a parallel reality, always check your loading speed and ensure it stays as high as possible. Many factors can affect this, from the amount of content and server speed to the page builder you choose.
Ghost-question
Imagine: you write an urgent question, hoping for an answer from our community, and there’s only silence in response… Your pulse races as you see others chatting among themselves. You try to reach out, but no one answers you. Boo.
Thankfully, this is only possible in dreams! Our community is very active and always ready to help. If you don’t get an answer, reach out to support, and we’ll find a solution.
Are we all waiting for the robot invasion?
Some developers wake up in a cold sweat, fearing they’ll soon be replaced by artificial intelligence. But is it really that scary?
If a robot invasion is coming, it’s not anytime soon, so you can relax. In the meantime, AI is a fantastic tool for tackling various tasks and speeding up your work.
If you’re haunted by any other nightmares, don’t hesitate to reach out to our superhero supporters; they’ll relieve you of any fears and worries – any time of the day or night.
FAQ
Our support team has faced all sorts of spooky challenges, from surprise “fatal error” screens to website loading issues that seemed to appear out of nowhere! One of the most nerve-wracking moments is when a small customization causes a big glitch – luckily, our team’s quick thinking always saves the day.
Using a staging site helps protect your live website from unexpected issues during updates or customizations. It’s like a “test lab” where our team can troubleshoot and implement changes without disrupting the experience for your visitors.
While ChatGPT is great for general tasks, it’s not specifically trained on Crocoblock plugins, which means some solutions it suggests may not be compatible. For the best results, we recommend using our Knowledge Base, YouTube tutorials, or reaching out directly to support for accurate guidance.
Facing Your Fears, Together: Wrapping Up the Support Spookfest
As the spooky tales from our support team come to a close, remember: even the most terrifying tech issues don’t stand a chance against our superhero supporters. While there may be moments that feel like a haunted maze or a ghostly silence, our team is here to tackle each challenge with courage and skill.
Whether it’s an error that appears out of nowhere or a “vampire” question roaming your mindscape, we’re here to help you escape from the grip of any digital nightmare.
So, as you venture forward, keep your crystal palace safe, don’t trust the evil genie, and remember: whenever you feel a chill from a lurking tech problem, we’ve got your back.
Sleep tight, and happy haunting (or, rather, troubleshooting)!
