In the bustling realm of online businesses, where customer interactions are the lifeblood of success, providing exceptional support is a necessity. However, what happens when your website visitors encounter technical glitches or have questions about your products or services? This is where WordPress helpdesk plugins step into the spotlight, transforming your website into a customer support haven.
These plugins easily integrate into your WordPress site, allowing you to optimize communication with your customers and swiftly and efficiently address their inquiries. By implementing a customer support plugin, you elevate the quality of customer service to new heights, fostering trust and loyalty among your visitors and ultimately driving business growth. Imagine a world where every customer interaction is positive, and issues are resolved promptly. With WordPress support ticket plugins, this idea has become a reality.
Table of Contents
- What Are the Benefits of Using WordPress Helpdesk Plugins?
- Top 12 WordPress Helpdesk Plugins Compared
- FAQ
- Takeaway
What Are the Benefits of Using WordPress Helpdesk Plugins?
A WordPress helpdesk plugin serves as a powerful tool, facilitating the integration of customer support directly into WordPress websites for online businesses. Let’s consider the key advantages:
- Quick and timely responses: with automated workflows and routing rules, customer queries are directed to the appropriate team members and addressed within defined timeframes. This significantly reduces wait times and enhances customer satisfaction levels.
- Efficient support management: centralizing all support requests on a unified platform allows companies to optimize their processing workflow. Manual tracking becomes unnecessary, and each customer query receives a prompt and effective resolution.
- Streamlined communication: clear and seamless communication with customers at all stages of the support process (from chat conversations to email notifications) is achievable through a centralized approach to query handling, eliminating confusion and ensuring communication consistency.
- Knowledge base: with the knowledge base creation feature, companies can build self-service resource libraries where customers can find answers to common questions and resolve issues independently. This reduces the need for repeated support requests.
- Detailed analysis and statistics: support desk plugins often provide advanced analytics and reporting functionalities, offering key customer support metrics insights. Companies can access detailed data on response times, query volumes, satisfaction ratings, and other vital metrics. This data helps identify areas for improvement and evaluate the support operation’s overall effectiveness.
Top 12 WordPress Helpdesk Plugins Compared
Here is a selection of the best WordPress helpdesk plugins. They will help you organize and optimize the query processing while providing an excellent customer experience.
SupportCandy (Freemium)
🏆 Best for handling large customer support workloads.
Managing customer support on your own can indeed be challenging and may lead to chaos in your email inbox. SupportCandy can be valuable in avoiding potential issues and enhancing customer support. It’s a powerful WordPress helpdesk plugin designed to boost efficiency. Seamlessly integrating with your existing WordPress site, SupportCandy transforms it into a professional support service equipped to handle all customer inquiries. Its user-friendly interface facilitates navigation for both you and your clients. At the same time, its multifunctional toolkit enables you to manage tickets, automate workflows, and create a comprehensive knowledge base — all from your WordPress dashboard.
Key features:
- handles any number of support requests and agents;
- formats your tickets for better readability;
- fast searching for tickets with their in-depth filtering system;
- GDPR compliance;
- email notifications for ticket updates.
Pricing: there is a free version with basic features. The cost of the premium version starts at $79 annually for one site license, $149 annually for five site licenses, and $299 annually for 20 site licenses.
Pros:
- simplifies access to the agent portal and customer portal using shortcodes;
- agents can make hidden notes that are not visible to customers;
- automatically deletes closed tickets;
- unlimited file attachments to the tickets and replies.
Cons:
- limited functionality in the free version.
Crocoblock suite (Premium)
🏆 Best for dynamic websites that also implement a ticket system.
For seasoned developers seeking a powerful toolkit, JetEngine shines. As showcased in the video, you can maximize its utility by leveraging it for various tasks within your project, such as ticket systems. For more custom solutions with JetEngine, explore Moxet Khan’s YouTube channel. Additionally, consider the possibilities of combining JetEngine with JetAppointment, as we recently discovered that this integration might offer superior performance compared to custom appointment solutions – here’s how we made the transition.
Key features:
- manage and track support requests through a fully custom ticketing system;
- platform for customers to submit tickets;
- create CPTs for your needs.
Pricing: JetEngine costs $43/year, and JetAppointment costs $19/year.
Pros:
- a versatile plugin for creating CPTs and organizing a fantastic knowledge base tailored to your preferences;
- manages all support interactions from a single platform.
Cons:
- creating your helpdesk may be difficult for beginners.
Chatway (Free)
🏆 Best for handling customer interactions on eCommerce platforms.
Now, let’s talk about Chatway. It’s perfect for those who want to communicate effectively with their website visitors through WordPress. This intuitive solution not only provides top-notch customer service but does so with minimal effort. Your clients can reach out to you anytime by simply clicking the chat button on your WordPress site. That’s not all: Chatway integrates not only WordPress but also the Shopify platform, making it an ideal choice for various businesses. With its wide range of features, this tool fosters engagement and boosts conversion rates, helping you establish meaningful and efficient communication with your audience.
Key features:
- real-time customer assistance;
- there’s a mobile version;
- auto translation for multilingual communication.
Pricing: at present, all Chatway features are complimentary. Paid options will be introduced later, alongside a perpetual free plan.
Pros:
- live chat option;
- сollect user feedback through the integrated support chat;
- enhances customer understanding by providing chat performance metrics and reports;
- connect your Facebook Business page to receive all Messenger messages;
- user-friendly interface.
Cons:
- doesn’t offer AI tools as many plugins do.
MyAlice (Freemium)
🏆 Best for eCommerce store owners.
Are you drowning in a sea of WhatsApp messages? Then, the WordPress plugin MyAlice is the conductor of your communication chaos. This plugin is a multi-channel helpdesk designed specifically for eCommerce businesses. It helps you streamline your customer service by bringing all your communication channels. It allows you to respond to customer inquiries quickly and efficiently, no matter where they contact you.
In addition to its helpdesk features, MyAlice offers powerful automation tools that can help you save time and improve your customer service. For example, you can use MyAlice to send automated messages to customers, such as order confirmations and shipping updates. You can also use MyAlice to create chatbots that answer simple customer questions.
Key features:
- integrate a customizable chat widget into your online store;
- AI-powered chatbot;
- in-depth analytics and reports on incoming messages;
- connects with channels like LiveChat, WhatsApp Business, Telegram, Facebook Messenger, and Viber;
- automated WhatsApp messages for customer actions.
Pricing: there’s a free plan to connect basic channels. To access WhatsApp features, you must purchase the Premium package, beginning at $612 annually for five team members, or the Enterprise plan for $1,836 annually for five team members.
Pros:
- auto-replies to your customers 24/7;
- utilize WooCommerce triggers to promptly address new purchases and abandoned carts with tailored templates;
- analyzes incoming messages and agent performance using detailed reports;
- transfers your entire catalog to WhatsApp.
Cons:
- no email integrations;
- overpriced premium plans.
Support Genix (Freemium)
🏆 Best for providing seamless customer support.
Support Genix is a WordPress support ticket plugin that effortlessly integrates a comprehensive support ticket system into your WordPress site. With this tool, users can easily create and oversee an unlimited number of tickets directly within their WordPress platform. Companies benefit from Support Genix’s streamlined email management, enabling efficient handling of client queries. Moreover, it allows the addition and management of an unlimited number of agents, ensuring timely responses to every ticket.
Key features:
- assign tickets to a different agent or department;
- integrates with platforms like WooCommerce, WPForms, and others;
- customers can attach files to their tickets;
- notification via email when a new ticket is created or updated;
- no limit on the number of customers, agents, or tickets.
Pricing: a free version is available. The premium plan starts at $59/year for one site, $99/year for five websites, and $149/year for a hundred websites.
Pros:
- there’s a page that displays all the information about each ticket;
- swiftly identifies which tickets require a response;
- email template customization for admins, agents, and customers;
- agents can pass tickets to other agents;
- filters and sorting features for ticket management.
Cons:
- limited compatibility with third-party tools.
WPBot (Freemium)
🏆 Best for providing customer support without the need for human resources.
WPBot is an intuitive, user-friendly chatbot plugin designed specifically for WordPress websites, offering automated live chat support without the need for any coding expertise. With WPBot, you can effortlessly address user inquiries and gather information through conversational forms. It seamlessly integrates with DialogFlow, Tavily, or OpenAI ChatGPT, or you can utilize its built-in features to answer queries and collect data at no additional cost.
Upon installation, the ChatBot engages with website visitors, delivering predefined text responses, showcasing a curated set of FAQs, and enabling users to reach out for support via email or leave contact details.
Key features:
- integrates with Facebook Messenger;
- choose pages where the chatbot displays;
- FAQ and user feedback options;
- custom style option;
- integrates with OpenAI ChatGPT.
Pricing: a free version is available. The premium plan starts at $22/year and $66/lifetime.
Pros:
- you can create drag-and-drop forms;
- easily create text responses from your WordPress backend;
- can answer any questions with the help of OpenAI;
- compatible with all languages.
Cons:
- no statistics or analytics tools;
- may lack context awareness.
LiveChat (Freemium)
🏆 Best for businesses of all sizes.
The LiveChat WordPress plugin seamlessly integrates live chat functionality onto your website, allowing you to communicate with visitors in real time to enhance conversion rates and customer satisfaction. You can respond to inquiries as they arise and personalize interactions with targeted messages. The versatile chat widget goes beyond live chat, enabling visitors to leave offline messages or subscribe to your mailing list. Installation requires no developer effort — simply install and activate the plugin, connect your LiveChat account, and choose your preferred application (web, desktop, or mobile) for easy integration.
Key features:
- responds to repetitive questions with quick replies;
- targeted messages such as auto pop-ups on your page;
- works with Elementor, Divi, Beaver Builder, and others;
- AI features (Pro version);
- customize colors and messages.
Pricing: free. The Premium version starts at $240/year and can be purchased for up to $708/year.
Pros:
- provides 24/7 customer support;
- manages multiple chat windows across various pages;
- integrates with popular third-party apps and services (Messenger, HubSpot CRM, WhatsApp, Mailchimp, Salesforce, etc.);
- customize mobile themes and add team photos for personalized interactions.
Cons:
- sometimes, there can be delays in answering.
LiveAgent (Freemium)
🏆 Best for effective communication with your customers.
LiveAgent is designed to simplify and improve communication between businesses and their customers. It offers a multi-channel ticketing system, allowing you to manage inquiries from various sources like email, chat, social media, and even Viber in one centralized location. This streamlined approach eliminates the need to switch between different platforms and improves efficiency for both you and your customers. LiveAgent boasts a user-friendly interface and features that can boost agent productivity. It is also scalable, meaning it can adapt to the needs of businesses of all sizes. They offer a variety of cost-effective pricing plans to fit different budgets.
Key features:
- a robust ticketing system that lets you categorize, prioritize, and assign customer inquiries to the most suitable agent;
- an overview of all customer service requests and related activities;
- integrates with platforms like Facebook, Twitter, and WhatsApp;
- call center option.
Pricing: you can try their 14 or 30-day free trial. Premium plans’ price starts at $9/agent.
Pros:
- provides real-time help;
- insert your own chat button;
- you can attach files within the chatbot;
- configure email templates;
- design the chat window.
Cons:
- poor statistics and reporting functionality.
Zendesk (Freemium)
🏆 Best for organizing tickets and automating tasks efficiently.
Are you struggling to keep up with customer inquiries scattered across email, social media, and your website? Then, take a look at Zendesk – a customer service platform that acts as a central command center, bringing all your interactions together. With Zendesk, customers can find answers in your knowledge base, submit tickets, or connect with a friendly agent without leaving your page. Plus, forget about the hassle of managing comments, as the plugin cleverly converts any WordPress comment into a ticket, ensuring no inquiry goes unanswered.
Key features:
- built-in automation and AI;
- integration with social channels like WhatsApp or Facebook and business tools like Slack;
- round-the-clock chatbot assistance.
Pricing: there’s a free trial. The basic plans start at €228/user annually.
Pros:
- add the knowledge base widget to any page;
- instant answers 24/7;
- any WordPress comment can become a ticket.
Cons:
- priority support may be limited.
Help Scout (Premium)
🏆 Best for customer support that prioritizes human interaction.
Help Scout goes beyond traditional customer support services, offering powerful collaboration features that unite teams and ensure seamless customer communication. With Help Scout, you can say goodbye to email chaos, automate routine tasks, provide instant chat support to customers, and create a unified knowledge base — all within your WordPress website.
If you want to facilitate real-time dialogue with visitors, Beacon, the Help Scout web widget, assists you. Beacon messages and real-time chat features provide instant assistance to your site visitors. It helps teams interact with customers, offers helpful information at key moments of the customer journey, and even allows customers to access their support history.
Key features:
- live chat option on your website;
- easily set up email inboxes;
- template customization option;
- integrates with WooCommerce, WP eCommerce, and Easy Digital Downloads.
Pricing: to get the free version, you need to create an account. The cost of plans starts at $20/user monthly.
Pros:
- respond instantly to your customers’ questions in real time with a live chat feature;
- automates the synchronization of customer information;
- lets customers create and reply to support tickets on your website without emailing.
Cons:
- the free trial offers very limited options.
Help Dialog Chat (Freemium)
🏆 Best for customer engagement and support.
Help Dialog Chat is a plugin designed to streamline communication between businesses and their customers. With its dynamic and intuitive interface, it allows for the easy addition of WhatsApp buttons and call features, the creation of email collection forms, the compilation of FAQs, the utilization of chatbots, and much more. It’s a comprehensive solution that enhances the quality of customer service, boosts sales, and saves time and resources.
Overall, Help Dialog Chat enables businesses to deliver exceptional customer experiences while maximizing efficiency and productivity.
Key features:
- WhatsApp messaging button;
- option to create FAQs;
- add a call button;
- content writing with the help of AI;
- contact form for email submissions.
Pricing: a free version is available. The Pro extension is $40 for one site.
Pros:
- AI option helps you to generate questions and answers to them, correct grammar, etc.;
- search tool for FAQs, articles, or posts;
- customize the widget to match your website;
- user-friendly interface.
Cons:
- reports and statistics available only in the Pro version.
Zotabox (Freemium)
🏆 Best for boosting your sales and getting more subscribers.
Zotabox Live Chat with Messenger Customer Chat is a plugin that allows you to connect your website’s live chat with Facebook Messenger. This means your customers can chat with you directly on your website using their existing Facebook accounts. This offers several benefits. First, it’s convenient for customers who don’t want to download a separate app or create a new login for your website chat. Second, it creates a permanent chat history, so both you and the customer can easily refer back to previous conversations. Zotabox is a paid plugin with a free trial, so you can try it out before you commit.
Key features:
- customer support via Facebook;
- insert button of your social media on your website;
- social mobile bar tool;
- integration with Google Analytics and Facebook Pixel.
Pricing: there’s a free version. The Premium version costs $12.99/month, $29.99/month, and $79.99/month.
Pros:
- customize the banners, live chats, pop-ups, etc.;
- no coding skills are required;
- customers can contact you on mobile;
- custom CSS and custom HTML are available.
Cons:
- most of the features are in the Premium version;
- no email integration.
FAQ
A helpdesk plugin is a software extension that adds ticketing and support functionalities to your existing website platform, typically WordPress. It allows customers to submit support requests (tickets), track their progress, and communicate with your support team directly through your website.
If you offer any kind of customer support, a helpdesk plugin can be a valuable tool. It’s particularly beneficial for businesses that receive volumes of support requests.
Many helpdesk plugins offer customization options, such as creating custom ticket fields, customizing email notifications, and choosing how FAQs are displayed.
– Features: consider the features that are most important to you, such as ticketing, knowledge base, and integrations.
– Ease of use: choose a plugin that is easy for you and your support team to use.
– Customer support: make sure the plugin offers good customer support in case you need help.
Takeaway
Crafting seamless communication channels with your customers is pivotal for any business. And when it comes to ensuring swift and efficient support, equipping your team with the right tools is paramount. Dive into your customer journey map to decipher their needs.
So, let’s quickly recall the various ways we can utilize the plugins we’ve reviewed in the article:
- SupportCandy helps you manage customer support inquiries efficiently. It provides a user-friendly interface for both you and your customers.
- Chatway lets website visitors easily connect with you through a chat button, which helps you provide excellent customer service with minimal effort.
- MyAlice acts as a central hub for all your customer communication channels, such as WhatsApp, allowing you to respond to inquiries efficiently.
- Support Genix allows you to easily set up a complete support ticket system on your website. It allows for unlimited tickets, streamlined email management, and the ability to add multiple agents for efficient customer service.
- WPBot offers automated live chat support without coding, which can answer questions with built-in responses or FAQs, collect information through chat forms, and connect users to human support when needed.
- LiveChat adds a chat feature to your website so you can talk to visitors in real-time, answer their questions, and improve sales and customer satisfaction.
- LiveAgent lets you manage customer inquiries from email, chat, and social media all in one place.
- Zendesk combines a self-service knowledge base, ticketing system, and live chat functionality into one platform.
- Help Scout offers team collaboration tools, automates tasks, provides live chat support, and lets you build a knowledge base.
- Help Dialog Chat lets you add features like WhatsApp buttons, live chat, chatbots, FAQs, and email forms to improve communication, boost sales, and save you time.
- Zotabox Live Chat bridges the gap between your website’s live chat and Facebook Messenger. Customers can chat with you on your site using their Facebook accounts, offering convenience and easy access to past conversations.
